If you have any questions, comments, or concerns, please contact The Watershop's customer service department, Monday to Friday via email at email@example.com or by telephone on +353 (01) 461 0690.
The watershop.ie website is operated by The Watershop Limited, our head office is located in Dublin, Ireland. As a user of this website, you acknowledge that any use of this website, including registering and placing orders to purchase products from The Watershop, is subject to the terms and conditions set out below. Please read the following terms and conditions carefully before using this website. If you do not agree to these terms and conditions, please do not use this website.
The contents of watershop.ie, including these terms and conditions, are subject to change by us at any time without notification. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
The Watershop grants you a limited license to access and make personal use of this website and not to download or modify it, or any portion of it, except with the express written consent of The Watershop. This license does not include any derivative use of this website or its contents or any use of data mining, robots, or similar data gathering and extraction tools.
You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Watershop and / or its affiliates without the express written consent of The Watershop.
The pictures and images shown on our website are for illustrative purposes only. The pictures are meant to be representations of the goods, therefore may not perfectly or accurately depict the assigned object. All the information concerning the products is subject to change.
All content that is made available to view and /or download in connection with the watershop.ie website, including but not limited to text, graphics, logos, button icons, images, audio clips, video footage, digital downloads, data compilations and software is protected by copyright and is owned or controlled by The Watershop and /or its suppliers, manufacturers or other third parties credited as the providers of content.
You must abide by any and all additional copyright notices, information, or restrictions contained in any content on this website. The compilation of all content on the watershop.ie website is the exclusive property of The Watershop and is protected by Irish and English copyright laws.
You may print one copy of the content and other downloadable items displayed on this website, for use in making purchasing decisions with regard to products offered for sale on the website, provided that you maintain all copyright and other notices contained in such content. Copying, storing, or downloading of any content, for any purpose other than making purchasing decisions with regards to products offered on this website or administering orders for products purchased on this website, is expressly prohibited without the prior written permission from The Watershop.
Any reproduction or distribution of the content and / or software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted.
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all materials and / or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You further acknowledge that any other use of the material and content of this website, including but not limited to text, graphics, logos, button icons, images, audio clips, video footage, digital downloads, data compilations and software is owned by and is the copyright work of The Watershop and / or its suppliers, is strictly protected and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You may not use any of the trademarks in any manner without the prior written consent of The Watershop. Any unauthorised use is expressly prohibited by law and violators will be prosecuted.
As a condition of the watershop.ie website, you will not use the watershop.ie website for any purpose that is unlawful or prohibited by these terms and conditions. The Watershop does not guarantee continuous, uninterrupted or secure access to our service. Operation of the website may be interfered with by numerous factors outside of our reasonable control. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the website. You may not use the watershop.ie website in any manner which could damage, disable, overburden, or impair the website or networks connected to it. You may not attempt to gain unauthorised access to the watershop.ie website, other accounts, computer systems or networks connected to watershop.ie, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the watershop.ie website. You may not disclose or share your password to any third parties or use your password for any unauthorised purpose.
Customers and partners of The Watershop will receive a password to access certain information on the watershop.ie website. You are entirely responsible for maintaining confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify The Watershop immediately of any unauthorised use of your account or any breach of security. The Watershop will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held accountable for losses incurred by The Watershop or another party due to someone else using your account or password. You may not use anyone else's account at any time without the permission of the account holder and The Watershop.
The watershop.ie website uses a secure layer of encryption in the transmission of sensitive information. The information collected from you at the time you place an order will be stored in The Watershop's private database and is used purely to carry out your instructions and action your payment. There are no circumstances which this information might be passed to a third party.
Credit/debit card transactions are processed independently of The Watershop and the watershop.ie website by the payment solution provider Stripe.
The Watershop reserves the right, in its sole discretion, to terminate or limit your access to any or all of watershop.ie or any portion thereof at any time, without notice. Access to account set-up is currently denied for users located in or associated with certain countries. For a full list of these restrictions, please contact firstname.lastname@example.org. These restrictions are subject to change at the discretion of The Watershop.
You must be at least 18 years of age to transact any business with The Watershop or to submit any Personal Information to The Watershop. As such, if you transact any business with The Watershop or submit or attempt to submit any Personal Information to The Watershop, you affirmatively represent and warrant that you are at least 18 years of age and that you possess the legal right to use the watershop.ie website in accordance with the terms and usage policies. You hereby agree to supervise usage by, and be responsible for the actions of, any minors who use your computer and/or account(s) to access the watershop.ie website.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or your statutory rights as a consumer, or any other liability which may not otherwise be limited or excluded under any applicable law.
Subject to above, The Watershop will use reasonable endeavours to verify the accuracy of any information on the website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the website or that it will be timely or error-free, that defects will be corrected, or that the website or the server(s) that make it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. The Watershop will not be responsible or liable to you for any loss of information, content or material uploaded or transmitted through the website and The Watershop accepts no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the website.
The Watershop shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if The Watershop has been advised of the possibility of such damages.
You agree to indemnify, defend and hold harmless The Watershop, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney's fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your online watershop.ie account.
Registering on watershop.ie is free to eligible subscribers. You may purchase any products provided on the website, at the prices designated on the website, by adding a product to a basket and choosing to proceed to payment.
On registering with watershop.ie, The Watershop requires a period of time to process customer accounts. This process involves, but is not limited to, collating the registration information and authorising the relevant customer-specific discounts and complimentary services. If you proceed to payment and complete an order prior to this integration, the order will be charged with all general duties applied and without any customer-specific discounts. If, subsequent to payment, an account with applied discounts and / or complimentary services is enabled, the balance amount on this initial transaction will be fully refunded either to the assigned credit account or to the credit card utilised.
Products on watershop.ie are differentiated by geographical restrictions. Certain products will not be available for sale in designated countries. The country into which you are categorized is ascertained as of the address entered during the registration process. Items added to the basket, which are not available in your geographical region, will be automatically removed on login or manually removed from your order once it has been placed. The Watershop reserves the right to place, alter or remove geographical restrictions on any or all products without notice.
The final destination of the goods MUST be declared by the customer at time of placing the order. The Watershop prohibit the redirecting of orders to UN or US embargoed countries. It is the responsibility of the customer to make these declarations and any charges or delays resulting from incorrect, incomplete or misleading information will be born solely by the customer.
It is the policy of watershop.ie that some products will not display a price and will be accompanied by the term POA (Price on Application). Items displaying POA instead of the sell price do so for a number of reasons, not least because we anticipate some additional information is required in order to supply the most suitable options/configuration to each individual customer.
If you are interested in a particular POA item, please use the "Request a Quote" link next to that product. Upon furnishing us with contact information a Watershop technical sales person will contact you directly.
At any point during the transaction process, the save basket functionality can be utilised. This feature allows you to bypass the payment process and save the basket and products for another session. Saved baskets can be reinstated within thirty (30) days of the original saved date.
All prices displayed on watershop.ie are inclusive of VAT. For all orders received from within the Republic of Ireland VAT is added excluding instances where a VAT exemption has been received. Please note that if claiming VAT exemption, The Watershop require a copy of the Exemption Certificate from the Revenue Commissioners
For all customers outside the United Kingdom, within the EU, and registered for VAT, The Watershop requires a valid VAT registration number to ship without charging VAT. For new customers a VAT number must be entered as part of the checkout process. Any existing customers will have the VAT number held on file used. New and updated VAT registration certificates can be faxed (01 4523967) or emailed (email@example.com) to The Watershop's customer service department.
VAT is calculated automatically If you believe the incorrect VAT is being applied to your order please contact a member of our team on +353(0)1 4523432 or firstname.lastname@example.org.
The payment of import fees/charges is the responsibility of the importer. Such fees are levied based on the laws of the country into which the products are being shipped.
Free Delivery is offered on qualifying on-line orders delivered within Ireland. For full details of the terms & standard delivery prices please visit our Delivery page.
The Watershop endeavours that all products ordered from within the Republic of Ireland or the United Kingdom shall be shipped using our authorised carriers and will be dispatched to you by the close of business the day following the placement of the order. Our authorised carriers, have a standard delivery time of 1-3 days. Any delay in delivery times will be notified by phone or email. Delivery times on orders received from outside the Republic of Ireland or the United Kingdom will vary subject to the designated delivery location.
Although The Watershop attempts to ensure that the inventory of products visible on watershop.ie are in stock, you acknowledge that sporadically certain products, apparent on the website, will not be available at time of shipment. If an order cannot be shipped in its entirety by the close of business the day following the placement of the order, The Watershop will promptly notify you, and provide an estimated shipment date for those items which are unavailable.
Immediately upon receipt of products shipped hereunder, you must inspect all products and notify The Watershop in writing of any claims for order or shipping errors, shortages, defects or damages and shall hold any such goods for The Watershop's written instructions concerning disposition. If you fail to notify The Watershop within ten (10) days after receipt of products, the products shall conclusively be deemed to conform to the terms provided herein and shall be irrevocably accepted by you.
Pictures and images shown on our website are for illustrative purposes only, therefore may not perfectly or accurately depict the assigned object.
On registering with watershop.ie you must indicate if you intend to transact using a credit card. In this instance, the address you enter in the registration process must match your credit card billing address. Credit card details entered during transaction processes are not recorded directly on watershop.ie but rather are verified and validated by The Watershop's designated payment service provider. This validation procedure includes comparison of your registered address to that registered against the credit card.
PayPal is also accepted as a payment method. If PayPal is selected as the payment method during checkout you will be re-directed automatically to the PayPal web portal to authorise the payment. No payment information is held by The Watershop other than the confirmation from PayPal that payment has been received.
In all other ways PayPal & Stripe payments are treated the same as Credit Card payments.
To avail of a credit account you must complete and submit the Apply for a Credit Account form. Upon submitting an application, a successful applicant will be contacted and issued an appropriate credit limit. Customers availing of the credit account with The Watershop must quote a valid Purchase Order (PO) number with every credit transaction.
The Watershop shall automatically charge your account or credit card for all orders. In the event that you do not have an account or an account with a sufficient balance adequate to cover the order amount, you will be offered the option to pay for the order by credit / debit card. If you only transact using an authorised credit card and it is rejected for any reason, your order will not be processed and you will be notified.
The amount of payment due shall be that amount reflected in each order at time of order placement, comprised of the price of products ordered (at the time of order placement), applicable shipping charges, and applicable taxes reflected in the order.
Credit card orders will be shipped in one complete consignment. Orders placed on account may be part shipped at the discretion of The Watershop.
Unless otherwise agreed to by The Watershop, in a written contract with you, payment shall be due promptly upon the provision of ordered products to our authorised shipper. Unless otherwise agreed to by The Watershop, in a written contract, you are obliged to provide payment for goods ordered within 30 days of invoice.
All returns, replacements, technical services and support shall be handled by The Watershop's customer service department. Products may be returned to The Watershop Ltd within 30 days for replacement or adjustment. To ensure prompt handling, you must obtain a Return Goods Authorisation Number (“RGA number”) from The Watershop and reference this number on return shipping documents. Returns made without the RGA number will be returned to you. All returned goods must be received in their original packaging and without additional writing / labelling / stickers applied.
The Watershop reserves the right to reverse any credit issued to you:
The Watershop will grant full credit for:
Hazardous materials authorised for return must be packed, labelled and shipped in accordance with DOT regulations governing transportation of hazardous materials and any other applicable requirements.
The Watershop will not grant credit for:
Product returns for products ordered / returned in error are subject to an administrative surcharge of 15%, plus any applicable charges for necessary inspection, reworking or refurbishing.
Orders placed for products on watershop.ie are subject only to the relevant manufacturer's standard commercial warranty terms in effect at the time of your order placement. The warranty terms shall be made available to you to the fullest extent possible through watershop.ie. We warrant only that the products delivered shall conform substantially to the description of such products as provided on the website. This warranty is exclusive and The Watershop make no other warranty, express or implied, including any implied warranty or merchantability or fitness for any particular purpose. Your exclusive remedy against The Watershop and any supplier with respect to products proved to our satisfaction to be defective or nonconforming shall be the replacement of such product without charge or refund of the purchase price, upon the return of such product in accordance with our instructions prior to acceptance.
The pictures and images shown on our website are for illustrative purposes only. The pictures are meant to be representations of the goods, therefore may not perfectly or accurately depict the assigned object. Fully read the product description, extended description and additional information to understand the specifications of the part being viewed. All the information concerning the products is subject to change.
Please read these promotional rules carefully. The Watershop reserves the right to change these terms and conditions at any time.
Voucher codes and Promo codes
These terms apply to voucher codes and promo codes offered by The Watershop.
These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and The Watershop, relating to the use of this website, and set forth the entire agreement and understanding between you and The Watershop for your use of this website.
If you have any queries regarding the above Terms and Conditions, do not hesitate to contact our On-line Orders Team.